The Workshop · Technology behind consistent quality
Quality you can trace.
Every pack carries a batch number. If a customer has a complaint, we can find out where and when it started.
Sample batch record
| Batch number | MM-TUR-B014 |
|---|---|
| Processing date | Logged when the batch is ground and blended |
| Raw-material lot | Linked to the lot it was made from |
| Quality check | Result recorded against the batch |
BatchMM-TUR-B014
Illustrative pack with a sample batch code.
When a complaint comes in
Three steps to the cause.
Read the batch number
It’s printed on the pack the customer holds.
Open the batch record
One record holds the date, the lot and the check result.
Find the cause and fix it
The finding goes back into sourcing, processing or the formulation.
Behind the pack
Five systems behind the pack.
- Batch-coded packs. Any complaint can be traced to its batch.
- Automated processing. Sealed grinding, blending and packing equipment for uniform weight and hygiene.
- Digital order desk. A WhatsApp Business catalogue for retailers and kitchens, with every order logged in one system.
- Stock and collection tracking. Inventory levels, reorder alerts and payments due per outlet.
- Feedback loop. A QR code on the pack opens a short feedback form. Retailer visit notes go back into the formulations.